My top priority is your comfort and satisfaction during every facial session. These policies are designed to ensure a positive and relaxing experience for all clients. I kindly request that you arrive on time for your appointment to maximize your treatment duration. If you need to reschedule or cancel, I appreciate 24 hours' notice to accommodate other clients. I will try my best to accommodate your service however, full length treatments cannot be guaranteed. I can allow 15 minutes grace period, any time beyond that is subject to the cancellation policy.

Please complete your consultation form prior to your visit and disclose of any allergies, skin sensitivities, or medical conditions beforehand to tailor your treatment accordingly.

During your facial, I encourage open communication to address any concerns or preferences. My goal is to provide you with a satisfying experience while maintaining a clean and tranquil environment. Thank you for entrusting me with your skincare needs.

I do not refund payments for services provided as this is a practice and my time cannot be refunded. However, for any unsatisfactory concerns I am happy to discuss resolutions such as a re-do lash lift or a calming facial in the event of a reaction within 1 week of service performed or discretion of Moon Valley Facial Lounge.

All discounts and promotions are granted at the discretion of Moon Valley Facial Lounge.